amazon brand protection Archives

Selling on Amazon offers tremendous opportunities for brand growth and access to a global audience, but it also comes with risks—especially for brand protection. From counterfeit products to unauthorized sellers, protecting your brand on Amazon can be challenging. In a marketplace as vast and competitive as Amazon, safeguarding your brand’s reputation, intellectual property, and market presence is essential to your long-term success.

In this comprehensive guide, we’ll explore actionable strategies you can implement to protect your brand on Amazon, including how to enroll in Amazon Brand Registry, deal with counterfeiters, and use the tools Amazon provides to control and secure your brand.

Why Brand Protection on Amazon Matters

Amazon’s marketplace is filled with both genuine and counterfeit products. Without proper protection, counterfeiters or unauthorized sellers can hurt your brand’s reputation by selling low-quality, imitation products under your brand name. These counterfeit items can lead to negative reviews, customer complaints, and lost revenue. Here are some reasons why brand protection is crucial for Amazon sellers:

Maintaining Trust and Reputation: Your brand’s reputation is built on the quality of your products. Counterfeiters or unauthorized sellers that offer substandard products under your name can damage that trust.
Preventing Revenue Loss: If counterfeiters sell cheap imitations of your products, customers are likely to choose the lower-cost option, resulting in lost sales for your genuine products.
Avoiding Legal Issues: Counterfeit products can lead to legal issues, especially if they violate safety regulations or intellectual property rights. As a brand owner, you must take steps to protect your brand from such violations.
Controlling the Customer Experience: You want to ensure that customers are receiving the quality and service they expect from your brand. Unauthorized sellers may not offer the same standards, negatively impacting the customer experience.

Common Brand Protection Challenges on Amazon

Counterfeit Products: Imitation products sold under your brand name by unauthorized sellers.
Unauthorized Sellers: Sellers who offer your products without permission, often without adhering to your brand standards or quality control.
Intellectual Property Violations: Infringements on your brand’s trademarks, copyrights, or patents.
Hijacked Listings: When another seller takes control of your product listing and changes information, often to promote counterfeit or low-quality products.

Now that we understand why protecting your brand is critical, let’s dive into the steps you can take to safeguard your brand on Amazon.

1. Enroll in Amazon Brand Registry

One of the most effective ways to protect your brand on Amazon is by enrolling in Amazon Brand Registry. This program is designed to help brand owners protect their intellectual property and ensure that their products are represented accurately on Amazon.

What is Amazon Brand Registry?

Amazon Brand Registry provides brand owners with access to a range of tools to help them control their product listings and protect against counterfeiters. By enrolling in Brand Registry, you gain more control over your brand’s presence on Amazon and access to tools that can help you prevent unauthorized sellers and counterfeit listings.

Benefits of Amazon Brand Registry

Enhanced Listing Control: You can ensure that your product information is accurate, including titles, descriptions, images, and key details.
Protection Against Counterfeiters: Brand Registry allows you to report counterfeit products directly to Amazon, making it easier to take down unauthorized listings.
Access to Tools like Transparency: With Brand Registry, you can participate in programs like Amazon Transparency, which uses unique product codes to verify authenticity and prevent counterfeits.
Search and Report Tools: Amazon Brand Registry provides powerful search tools that allow you to monitor your brand across the platform and report any intellectual property violations or counterfeit listings.

How to Enroll in Amazon Brand Registry

To enroll in Brand Registry, you need to meet the following criteria:

Trademark Registration: You must have a registered trademark in the country where you want to enroll. Your trademark must be for the exact brand name that appears on your products.
Brand Information: Provide information about your brand, including the trademark, the type of products you sell, and how they are manufactured and distributed.

Once enrolled, you’ll have access to Amazon’s brand protection tools, including the ability to report violations and control your brand’s listings.

2. Monitor and Report Counterfeit Listings

Counterfeit products are one of the biggest threats to your brand on Amazon. These imitation products can harm your reputation and lead to lost sales. Here’s how to monitor and deal with counterfeit listings:

Monitoring Counterfeit Products

Regularly Check Your Listings: Use Amazon’s search and report tools to regularly monitor your product listings for any suspicious activity, such as listings that feature your brand name but are sold by unauthorized sellers at lower prices.
Check Customer Feedback: Negative reviews mentioning quality issues could be a red flag for counterfeit products. Be sure to investigate any complaints that suggest the product was not authentic.
Use Amazon’s Transparency Program: If you’re enrolled in Amazon Brand Registry, you can join the Transparency Program. This program provides each of your products with a unique barcode that verifies its authenticity, allowing both Amazon and customers to verify that the product is genuine.

Reporting Counterfeit Products

Use the Report a Violation Tool: Amazon Brand Registry offers a tool for reporting counterfeit products directly. You can file a complaint if you find listings that violate your intellectual property or sell counterfeit versions of your products.
Provide Documentation: When reporting a counterfeit product, provide as much information as possible, including evidence of your trademark registration, product images, and any customer complaints or feedback.

3. Control Your Brand’s Presence on Amazon

In addition to enrolling in Brand Registry and monitoring counterfeit listings, you should take steps to control your brand’s presence on Amazon. Here are some ways to do that:

Create Accurate and Detailed Listings

One of the best ways to protect your brand is by creating high-quality, accurate, and detailed product listings. This ensures that customers receive the correct information about your products and discourages counterfeiters from hijacking your listings.

Use Professional Images: Ensure that your product images are high-quality and accurately represent your products.
Write Detailed Descriptions: Provide clear, accurate, and detailed product descriptions that highlight the features and benefits of your product.
Keep Listings Updated: Regularly update your product listings with any new information, such as product improvements, packaging changes, or additional features.

Set Pricing Guidelines

If your brand is sold by multiple authorized sellers, it’s important to establish pricing guidelines to prevent price wars or unauthorized price drops that can hurt your brand’s value. Communicate these guidelines clearly to your authorized resellers and monitor your product’s pricing to ensure compliance.

Use Amazon A+ Content

Amazon Brand Registry allows you to create A+ Content for your product listings. This feature enables you to enhance your product detail pages with rich media, including high-quality images, videos, and comparison charts. A+ Content not only improves the customer experience but also helps you differentiate your genuine products from counterfeit listings.

4. Take Advantage of Amazon’s IP Accelerator

If you haven’t yet registered your trademark, Amazon’s IP Accelerator program can help speed up the process. The IP Accelerator connects you with law firms that specialize in intellectual property and can help you register your trademark more quickly. The benefit of using Amazon’s IP Accelerator is that you can access Brand Registry protection while your trademark application is still pending.

How Amazon IP Accelerator Works

Connect with IP Experts: The IP Accelerator program partners with experienced intellectual property law firms that can help you with trademark registration.
Access Brand Registry Early: Even before your trademark is officially registered, you can gain access to Brand Registry tools, which allows you to protect your brand faster.

5. Protect Your Intellectual Property

One of the most effective ways to protect your brand on Amazon is by safeguarding your intellectual property (IP). This includes trademarks, copyrights, and patents that protect your brand’s logos, designs, product features, and content. Here’s how to protect your IP on Amazon:

Register Trademarks and Patents

Trademarks: Register your brand’s name, logo, and any other distinctive elements that identify your products. This gives you the legal rights to prevent others from using your brand identity without permission.
Patents: If your product includes unique features or designs, consider filing for patents to protect them. This can help prevent competitors from copying your innovations.

Monitor IP Violations

Search for Violations: Use Amazon Brand Registry’s search tools to monitor for any listings that infringe on your intellectual property. Look for unauthorized use of your brand name, logos, or product features.
Take Legal Action When Necessary: If you encounter serious intellectual property violations, consider taking legal action. This may involve sending cease-and-desist letters or filing a lawsuit to protect your brand’s rights.

6. Use Amazon’s Transparency Program

Amazon’s Transparency Program is another effective way to protect your brand from counterfeiters. This program assigns a unique barcode to each unit of your product, allowing Amazon and customers to verify the authenticity of the item.

How Transparency Works

Unique Codes: Each product unit receives a unique Transparency code, which can be scanned by Amazon to verify that it’s genuine.
Customer Verification: Customers can also scan the Transparency code using the Amazon app to confirm that they are receiving an authentic product.
Counterfeit Prevention: Transparency helps prevent unauthorized sellers from offering counterfeit versions of your products since they won’t have access to the necessary codes.

Benefits of the Transparency Program

Enhanced Trust: Customers are more likely to trust your brand when they can verify the authenticity of your products.
Improved Brand Protection: Transparency helps you control your supply chain and prevent counterfeiters from infiltrating your listings.

Conclusion: Take Control of Your Brand Protection on Amazon

Protecting your brand on Amazon is essential for maintaining your reputation, preventing counterfeiters, and ensuring that customers receive the high-quality products they expect. By enrolling in Amazon Brand Registry, monitoring and reporting counterfeit listings, controlling your brand’s presence, and using Amazon’s additional protection tools like Transparency and IP Accelerator, you can safeguard your brand and grow your business with confidence.

As Amazon continues to evolve, the need for brand protection is more critical than ever. Take proactive steps today to secure your brand and ensure long-term success in the Amazon marketplace.

If you need expert help managing your brand on Amazon or navigating the complexities of brand protection, Marketplace Valet is here to assist. Contact us today to learn how we can help you protect your brand and maximize your success on Amazon!

amazon brand protection

In July, the House of Chanel won a lawsuit against Amazon.

The lawsuit centered around 30 Amazon sellers using the platform to peddle fake Chanel items.

While the $3 million Chanel won is a drop in the bucket for Amazon, the lawsuit highlights a very big problem.

Almost every large brand struggles to keep counterfeit items off of Amazon. But, actual counterfeits are just the tip of the iceberg.

Unauthorized sellers, trademark infringers and IP theft are even bigger brand protection challenges. Not only are these problems more widespread, but they affect brands of all sizes.

Marketplace Valet provides Amazon brand protection services. Because we deal with these issues on a daily basis, we get a lot of question from businesses about protecting their brands.

In this post, we’re going to provide answers about how businesses can protect against several different types of brand abuse.

What You Can Do about Trademark Infringers

It costs several hundred dollars to file a trademark. This cost can increase to several thousand dollars if a lawyer is involved.

The reason it’s worth investing in a trademark is it distinguishes your products from all others. So, if other parties on Amazon start infringing on your trademark, it’s important to take brand protection action.

Trademark infringement often occurs after a company moves its manufacturing for an item to another factory. Instead of ending their production efforts, the first factory continues producing the item.

Then on their own or with another business, the factory puts this trademark-infringing version of an item on the Amazon listing.

This activity takes away revenue and Buy Box share away from the trademark holder. It can also damage the item’s reputation on Amazon through negative reviews for lower quality.

As an individual company, the main course of action Amazon provides is a contact form to report the violation. If you work with Marketplace Valet, we will use our experience and resources to proactively guard against trademark infringement.

How to Avoid Price Undercutting

Amazon is known for being very secretive about their data. This secretiveness includes their Buy Box algorithm and its overall usage.

Based on the data they are able to collect, most analysts believe 70% to 90% of all Amazon transactions occur through the Buy Box.

That’s why losing the Buy Box on a listing can tank a company’s sales. Price undercutting is the most common reason companies lose the Buy Box.

This type of undercutting can occur even when manufacturers set a Minimum Advertised Price. The reason is Amazon doesn’t mediate pricing agreements between sellers.

Avoiding Price Undercutting

There are three main steps companies can take to avoid price undercutting. The first is to automatically track price changes. Not tracking this activity can result in unauthorized price drops flying under the radar.

The second step is to send a direct communication. This may take the form of a warning for a reseller with a MAP agreement. It can also be a simple cease and desist letter for a seller that doesn’t have this agreement.

The last step is to make the right kind of case with Amazon. A common example is reporting a seller listing a product as New. Amazon may ban the seller if they can’t produce valid wholesale receipts.

At Marketplace Valet, we can take action on your behalf to prevent price undercutting through our Amazon brand protection services program

Brand Protection against Unauthorized Sellers

It takes a lot of work to create a great Amazon listing. What’s scary and frustrating is an unauthorized seller can mess up all the hard work invested in a listing.

One option for protecting against unauthorized sellers is to enroll in Amazon’s Brand Registry program. This program gives companies a way to register their logo and intellectual property.

After a brand is registered, Amazon uses a number of tools to protect against unauthorized sellers. Those tools include predictive automation and proprietary image search.

If a seller is flagged through these tools, Amazon will review the seller and then remove them if they are unauthorized. Brand Registry also gives companies the ability to list products without UPCs or EANs.

Although Brand Registry is off to a promising start, it’s still far from perfect. One issue is plenty of companies have run into problems completing the application process. This results in an Incomplete Brand Registry error message.

Another shortcoming of the program is it doesn’t protect against all forms of unauthorized sellers. Fully protecting against unauthorized sellers requires a comprehensive solution.

The Best Solution for Protection and Fulfillment

Selling on Amazon provides companies with access to tens of millions of Prime customers. But this platform also presents plenty of challenges.

Trademark infringement, price undercutting, and other unauthorized sellers can directly hit a company’s bottom line. Guarding against these ongoing threats requires comprehensive brand protection.

Marketplace Valet is in the business of helping our customers successfully sell across multiple online marketplaces. We make it easy to set up a product on Amazon, as well as Wal-Mart and other popular marketplaces.

Once your product is listed, we can handle the inventory management. We’ll take care of quality control, barcoding, product storage and more. We can also manage multi-channel fulfillment.

Because our company was founded by a Top 100 Amazon seller, we understand the demands of selling on this platform. That’s why we offer full customer service solutions.

We do the same for strategic planning and advice, as well as advertising and review management. Combining all of these services means we can fully manage and successfully grow your online selling efforts.

Successful products are the biggest targets of trademark infringement and unauthorized sellers. Our brand protection program will ensure your success isn’t derailed by these threats.

If you want to take care of everything from product fulfillment to protecting your brand, Marketplace Valet is the partner you need. We offer very competitive pricing, including as little as $1,000 for a comprehensive initial account setup.

We encourage you to check out some of our happy clients. You can then use the contact information or form at the bottom of that page to get in touch with us!